Privacy Policy

Learn how we use your information.

Last Updated: May 29^th, 2023

PsychDigital (“we”, and “us”) is a world-class online global digital marketing agency for businesses, offering branding, content, search engine optimization, and web development services to mental health organizations and solo practitioners.

We are committed to earning and keeping your trust, while giving you control over the information that is personal to you. Being accountable to you is a responsibility we take seriously. Our commitment to privacy, including processing and protecting personal data, is demonstrated in this privacy policy (“Privacy Policy”).

This Privacy Policy applies to our processing of personal information collected in connection with your purchase.

This Privacy Policy describes how PsychDigital (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site or via any other electronic means.

Information We Collect

When you place an order from us via any electronic means or otherwise use the Site, we collect the following types of information:

Information You Manually Provide

In the process of placing an order on the Site, you provide information required to complete your transaction, validate your identity, confirm compliance with regulations related to the purchase, and complete the transaction. This may include information such as name, address and credit card data or any other purchase related information. This information is provided to us under the conditions established in this Privacy Policy. In addition to transactional information, you may provide additional information when seeking support for your purchase or other services from us, such as when you use customer service or register products. We may also collect information you provide to us if you enter a competition or promotion, or sign up to receive newsletters or related services. We may also collect information when you apply for a writing job as a freelance writer or otherwise submit employment data to us.

Special Categories of Data

We do not collect or process Special Categories of Data. However, if a situation like such arises where we may require to collect and process such data, we will be sure to comply with applicable data protection legislation and apply the necessary legal basis for processing data.

Information from Your Browser or Device

We may also receive information from your web browser. This may include information that does not identify you personally (such as the date and time of your visit). The information we receive depends on the settings on your web browser. Unless prohibited by law, creating a user identity during a visit to the Site constitutes your consent for processing of your Personal Data, and we may link the information your browser provides to information that identifies you personally, as described below. Please consult your browser’s help function to find out how to change the settings. We may also collect limited Personal Data (email address) through web technologies in connection with your use of the Site, as described below.

Geolocation Information

When you use a smart phone, mobile device or computer to access the Site, we may collect information about your physical location. We may combine this information with other location-based information (e.g., your IP address and billing/postal code) to provide you with other services on your mobile device. We only share your location information with third parties that help us provide you with services. You can opt out of sharing this information by changing the permissions on your device.

Cookies and Other Similar Technologies

The information we collect using cookies and similar technologies is not typically personally identifiable, but we may link it to Personal Data that you provide. We use cookies and other similar technologies to collect information and support certain features of the Site. As the Internet evolves, we may use different types of technologies for this purpose. For example, we may use these technologies to collect information about how visitors use the Site (such as which pages they visit and the links they use). We analyse this information to better understand our visitors’ interests and needs, and to improve the content and functionality of the Site. We may also use the information to support Site features to avoid asking you to re-enter information we already possess. We also use this information to personalise your experience when you use the Site and to improve marketing efforts, including through use of targeted advertising.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies, you may be unable to use all of the Site’s functions if your browser rejects our cookies.

Third Party Cookies and Other Similar Technologies

Web technologies may also be placed on the Site by third party providers. This information is used to enhance your experience with the Site, for marketing analysis, for targeted and display advertising, and for quality improvement. We may collect your IP address through web technologies.

We may use third party service providers in connection with the Site. These and other service providers may collect information about your visits to websites, your interaction with websites, and the products and services offered by us. Their collection and use of information are subject to their own privacy policies.

Our Legal Basis for Processing Personal Data

In certain jurisdictions, the processing of your Personal Data is lawful only if it is permitted under data protection legislation. We apply several legal bases to ensure that our processing and use of your data is compliant with applicable laws and that we have a legal basis for processing activities as outlined below:

Performance of a Contract

By completing a transaction through this Site or any other electronic means, you are entering into a contract for the sale of products or services, which is governed by our Terms of Service. We must process your personal information to fulfil our obligations under that contract.

By using the Site or otherwise submitting your Personal Data to us, you consent to our collection, use and sharing of your information as described in this Privacy Policy. If you do not consent to this Privacy Policy, please do not use or submit your information through the Site.

Legitimate Interest

We may process Personal Data where processing is necessary for our (or a third party’s) legitimate interests, where those interests are not overridden by the interests or rights and freedoms of the data subject. We will process your data based on legitimate interest, for reasons such as payment optimisation and compliance with any applicable regulatory scheme governing the transaction. We may process your Personal Data to market to and contact you or to start a conversation using data collected from public sources. We may also, in compliance with applicable law, process your data based on legitimate interest.

Other Legal Basis

We may also process your data based on another legal basis such as in cases where processing is necessary to comply with legal obligations.

How We Use Your Information

When you visit the Site to complete a transaction, we will use your Personal Data in the following manner:

In Connection with Your Transaction

When you visit the Site to complete a transaction, we must process your data to complete the transaction and to comply with our transactional obligations, including processing necessary to:

process your order and payment, contest chargebacks, or send you transactional notifications;
provide you with a personalised shopping experience;
where you have consented, establish an account for future purchases (as and when applicable); and
provide you with an effective experience and support. As allowable by law, this may include contacting you if you start a checkout process to follow-up on the incomplete session or to see if there was a problem with your use of the Site.

Marketing and Related Communications

When you provide Personal Data, we may offer you a choice as to whether you would like to receive further marketing and related communications from us. Where you have consented to receive them in accordance with applicable law, these communications could be in the form of direct mail, email or telephone and will contain information relating to our services. At any time, you may opt out of receiving these communications by emailing us at nicole@psychdigital.net

Other Ways We Use Your Personal Data

We may also use your Personal Data:

to verify compliance with applicable laws;
to verify that data we have about you is accurate;
as identified in any supplemental privacy notice posted on the Site; and

to contact you if you have requested communication from us.

How We Share Your Information

PsychDigital will never sell your Personal Data. However, we may share your Personal Data as explained in this section.

We will take reasonable steps to ensure any person or entity receiving Personal Data for the purposes described within this Privacy Policy is obligated to keep the Personal Data secure. If we collect or receive Special Categories of Data and it is necessary for us to transfer that Data to a third party, we will share the details of that entity with you where we are required to do so by applicable law. Our obligations will not apply to information shared with any government entity mandated under law to obtain such information or by an order under law for the time being in force.

External Processing

We utilise other companies, service providers, and other processors to provide certain services to us (or on our behalf), based on our instructions, and in compliance with appropriate confidentiality and security measures. These service providers provide services globally, including:

hosting or maintaining the Site;
performing data integrity checks;
providing optimisation services;
processing credit card payments;
collecting payments;
fulfilling your order;
delivering advertisements on the Site and third party websites;
sending mail or email;
providing customer service.

We will not share your Personal Data with our service providers unless it is required for the purposes of our legitimate interests or for fulfilling our obligations to you. These service providers may be contractually required to use any information we share with them only to provide services to us or on our behalf and to protect the confidentiality of your Personal Data.

To Comply with Legal Requirements and Prevent Fraud and other Crime

As permitted by applicable law, we may disclose Personal Data about you when we believe disclosure is appropriate to:

comply with a legal requirement;
cooperate with law enforcement or other governmental investigations or report any activities that may be in violation of legal or regulatory requirements;
prevent or investigate a possible crime (such as fraud or identity theft) or breaches (also suspected breaches) of security or of this Privacy Policy;
protect the legal rights or safety of PsychDigital, our employees, third parties, the general public, or you.

How We Protect Your Information

We will process your Personal Data in a secure manner. Your commerce transaction will be optimally processed in or near the region from which you initiated your session. A copy and/or back-up of your Personal Data may be stored for the purpose of completing your transactional obligation.

No method of transmitting or storing data is completely secure, however, we take reasonable steps to provide a level of security appropriate to the sensitivity of the information we collect. We have implemented physical, and administrative security practices and safeguards reasonably designed to protect your Personal Data from unauthorised access and disclosure. Although we use reasonable measures to protect your information, we cannot guarantee the security of information provided over the Internet or stored in our databases. We leverage industry best practices to mitigate potential compromises. If the Personal Data under the custody of PsychDigital is (or is likely to be) divulged, damaged or lost, we will immediately take remedial measures, inform you, if impacted, in a timely manner and report to the competent government agencies as required by applicable laws.

Children’s Privacy Policy

PsychDigital’s services are not directed at nor targeted towards children. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use the Site unless necessary parental consent has been obtained. If you believe that we have received information from a person protected under child protection laws where necessary parental consent was not obtained, please notify us immediately, and we will take reasonable steps to securely remove such information.

Your Rights to Access and Control Your Personal Data

We respect your right to make choices about the ways we collect, use, and share your Personal Data.

Accessing Your Data. If you would like to review, correct, restrict the processing of, object to direct marketing, or request erasure of your Personal Data, please send us a request on nicole@psychdigital.net
Editing and Deleting Data. If there is any error in the Personal Data that you have submitted to us or if you would like to request erasure or deletion of your Personal Data, please contact us on nicole@psychdigital.net and we will take appropriate measures.
Objecting to Data Use. You have the right to object to our processing of Personal Data for direct marketing purposes. We do not sell your Personal data, nor will we use it for Direct Marketing purposes without your consent. If you contact us, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide enough information to verify your identity or to satisfy our legal and business requirements as noted in our data retention policy. When we delete your Personal Data or Special Categories of Data, it will be disposed of in a manner that prevents loss, theft, misuse, or unauthorised access in line with our data retention policy. You have the right to report to your local Supervisory Authority if you believe your rights under data protection legislation have not been appropriately considered. However, before doing so, please contact us directly as we are committed to working with you to help resolve any concerns about your privacy.

Data Retention Policy

PsychDigital may retain your Personal Data and transactional data for as long as you continue to use the Site, and thereafter as permitted or required by applicable law or to satisfy our business requirements.

Automated Processing

PsychDigital does not use automated processing in connection with your purchase transaction.

Changes to This Privacy Policy

We keep this Privacy Policy under review and will post any updates to the Site. Our changes will become effective immediately upon posting. We may also supplement or amend this Privacy Policy by placing other privacy notices on the Site. Such privacy notices will explain how we handle information specific to where the privacy notice appears and should be read together with this Privacy Policy.

Grievance Officer

As required under certain data protection laws, we have appointed a grievance officer. PsychDigital’s grievance officer is: Nicole Celestine.

Email: nicole@psychdigital.net

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at nicole@psychdigital.net or by mail using the details provided below:

Dr. NICOLE CELESTINE

PSYCHDIGITAL

ABN 95 756 402 110

Unit 55 30 Bishops Row

East Perth, WA 6004

Australia

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.